Organizational health resource
Organizational health self-assessment: twenty-four statements, scored honestly.
Twenty-four statements about how your company actually operates, drawn from the patterns that slip first when something is wrong. Score each one: 2 if it's plainly true today, 1 if it's partly true, 0 if it isn't or you can't verify it. Unverifiable counts as untrue. Sum the total, then read the bands at the end. One honest hour, no email gate.
Communication & Information Flow
6 itemsThe informal network, not the org chart. Every statement here is checkable from channel membership, thread participants, and response times. Reading patterns, not message content.
- Every pair of teams that ship together has a direct channel. Nothing between them routes through one person.chat
- Your most connected person could take a month off without cutting any team off from another.network
- Cross-team questions get a first response within one working day, most of the time.latency
- You can name the last time two functions went quiet on each other, and what changed as a result.history
- Routine status moves in writing. No meeting exists to read a document aloud.docs
- New hires are talking to people outside their own team within their first month.onboarding
Meeting Load & Decision Velocity
6 itemsCalendar patterns and decision cycle times. The question under every row: is coordination producing decisions, or replacing them?
- Most people get at least one unbroken 90-minute block of work every day.calendar
- Every recurring meeting has an owner with the authority to cancel it, and some have been canceled this year.calendar
- Most meetings leave a trace within 48 hours: a task, a decision note, a change in the work.follow-through
- Routine decisions close in days. Only the consequential ones take weeks.cycle time
- For any decision, one named person decides and the rest advise. Nobody needs the whole room to agree.authority
- Leadership calendars still contain work that isn't a meeting.calendar
Bus Factor & Key-Person Concentration
6 itemsThe single-point-of-failure group. A zero anywhere here outranks your total. The override rule in the scoring section says why.
- Every critical system has at least two people who can run it unassisted.systems
- Your largest customer knows more than one person at your company.crm
- No critical system, approval, or account has exactly one administrator.access
- A new senior hire could learn how things work from what's written down, not just from who's still around.docs
- You can name your three most depended-on people, and their managers would name the same three.awareness
- Someone important has left in the past two years, and nothing broke that stayed broken.history
Delivery Rhythm & Scaling
6 itemsExecution signals that drift quietly as headcount grows. Most live in the work tracker and the books, and all of them trend.
- Shipping pace has kept up with headcount. Twice the team isn't producing the old output.tracker
- Little work-in-progress is older than 90 days.tracker
- The books close within two weeks of period end, every period.books
- You know your rework rate: what share of finished work comes back.quality
- Coordination overhead per person is flat or falling as headcount grows.trend
- When execution slows, your own data tells you before exit interviews do.signals
What Your Score Means
4 itemsTwenty-four statements, two points each, forty-eight possible. The bands assume you scored honestly and counted every unverifiable statement as a zero.
- Healthy. These patterns are habits, not aspirations. Re-score twice a year and watch the trend, not the total.38-48
- Attention. Pick your two lowest-scoring groups and fix the cheapest structural cause in each. Re-score in a quarter.26-37
- Critical. Concentration and overhead are already taxing execution. Your zeros are the work plan, in order of how much each would hurt tomorrow.0-25
- Override: any zero in the bus factor group means one resignation can hurt you, whatever the total says. Address it before anything else.any 0 in 03
A scorecard is a mirror, not a diagnosis. The total matters less than the zeros, and the trend matters more than either. Nearly every statement here can be verified from systems you already run: the calendar, the chat workspace, the work tracker, the customer records, the books. If verifying one takes more than ten minutes, that difficulty is itself a finding. Re-score on a fixed cadence, keep the old sheets, and treat a two-point drop in any group as a prompt to look closer, not a verdict.
References
- Q12 Meta-Analysis | 11th Edition · Gallup (accessed August 2026)
- How to Measure Employee Engagement With the Q12 · Gallup (accessed August 2026)
- Organizational Health Assessments · Deloitte (accessed August 2026)
- What Are The Right Metrics To Measure Organizational Health? · SHRM (accessed August 2026)
- Measuring Culture in Leading Companies · MIT Sloan Management Review (accessed August 2026)
- Development and validation of the organizational health behavior index: a mixed-methods instrument for measuring organizational health · Frontiers in Psychology (accessed August 2026)