The fine print,
in plain English.

Zoe Diagnostics provides an operational diagnostic service for private companies and their investors. Zoe outputs are diagnostic insights derived from behavioral data — they are not financial, legal, tax, or investment advice. Decisions made on the basis of Zoe outputs remain the responsibility of the customer.

Customers may use Zoe diagnostics for internal decision-making, due diligence, and portfolio monitoring within the scope of their engagement. You agree not to use Zoe to harass, defame, or violate the rights of any individual; not to attempt to reverse-engineer the platform; not to scrape outputs at scale; and not to interfere with normal operation of the service.

You are responsible for safeguarding your account credentials, for all activity that occurs under your account, and for ensuring that everyone you authorize to access an engagement workspace agrees to and complies with these terms. Notify us immediately at security@zoediagnostics.com if you believe your account has been compromised.

Diligence engagements are confidential. Zoe does not disclose customer data, engagement details, or diagnostic outputs to third parties without explicit consent, except as required by law or to protect against fraud. We will sign customer NDAs and DPAs on request.

Customers may use Zoe diagnostic outputs internally and share them with their direct stakeholders (board members, IC, portfolio company leadership). Public redistribution, resale, or commercial repackaging of Zoe outputs requires written permission from Zoe Diagnostics.

Zoe Diagnostics retains all rights to the platform, the scoring methodology, the dimension model, and the underlying software. Customers retain rights to their own data and to the diagnostic outputs they purchase. Zoe may use anonymized, aggregated patterns to improve the model — these aggregated patterns never identify individual companies.

Zoe outputs are diagnostic indicators based on the data provided. They are probabilistic, not deterministic. They do not guarantee any outcome, and they do not constitute professional advice. Customers are responsible for validating findings against their own judgment and other sources before acting on them.

To the maximum extent permitted by law, Zoe’s liability for any claim arising from or related to use of the service is limited to the fees paid for the specific engagement that gave rise to the claim. Neither party is liable for indirect, incidental, or consequential damages.

Either party may terminate an engagement at any time. On termination, customer data is purged according to our data retention policy (see /privacy). Sections relating to confidentiality, IP, disclaimers, and limitation of liability survive termination.

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Any disputes will be resolved in the state or federal courts located in Delaware, except where local consumer protection law requires otherwise.

We may update these terms as Zoe evolves. Material changes will be communicated to active customers via email at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the revised terms.